Welcome to Star Spangled Spanner - American RV, Fifth Wheel and Travel Trailer Parts, Spares & Accessories Company based in the UK

Customer Service

Shipping
We aim to dispatch your item the same day providing an order is received within office hours Monday to Friday, as long as payment is cleared and the item is in stock. Most items are sent on a next day service. Delivery may be delayed if we are closed or attending a motorhome show.
Delivery Charges
Because of our massive range and the way shipping is calculated, the actual shipping charges may differ slightly from the price you are quoted at time of order. Large bulky items may incur an additional charge. Addresses outside the mainland UK may incure an extra charge, this includes the Scottish Highlands and Islands. If an extra charge is applicable, you will be contacted before the order is processed. All parcels have to be signed for upon delivery. Before you sign for the item, please be sure to check it for damage and missing parts and refuse any such parcels. If you cannot check the item in front of the carrier, please sign "unchecked" and check as soon as possible. If there is a problem with your parcel, you must notify us within 24 hours, after this time we will not accept any claims. If you are out when the delivery attempt is made, the carrier will leave a card for you. It is then up to you to collect or arrange redelivery with the relevent carrier. Items sent to countries outside the EU may be liable to import taxes, please note that the customer is responsible for any import taxes payable.
Returns & Refunds
If you order or we supply incorrect parts, or you receive an item which is defective, please notify us before returning them. However, if we do not know who the part is from, or the invoice that it relates to, it is impossible to refund any money or provide a replacement. Therefore, please include purchase details within your package. Please note that, with the exception of faulty items, no goods will be considered for credit which have been retained for longer than 28 days. Non-stock parts specifically ordered for you from our suppliers are non-returnable and payment in full at the time ordering will be expected.